A Stunningly Poor Follow Up: eMusic.com FAIL Continues!

I'm sure you all read my rant the other day about the incredibly, offensively bad customer service I received from eMusic.com the other day - so bad that I ended up canceling the service after 5 years with them on the basis of the way I was treated. If you haven't, please take a moment to read it now.

Today I received the email confirmation of my cancellation, which contained the first inklings that maybe they did value me as a customer after all:


Granted, not the most heartfelt attempt to win me back, but it made me think for a moment: Had I acted rashly? Did I really want to lose my loyalty rate? What if, down the road, I did go back to eMusic.com?

And then I read on, and began laughing out loud at the next part of the email:


First of all, "Undo your cancel"? Tell you what - you guys "do your grammar" and maybe then I'll "undo my cancel."

Better still - notice the deadline they've given me by which to "undo my cancel"? February 7, 2010. The email arrived today, February 17, 2010. I actually canceled on February 15, 2010. "It's easy!" they say. Sure, if I had a time machine handy.

At least I can laugh at it now, but I shudder to think that this a company doing business online internationally. This is the best they can come up with?

Meanwhile, I now have some very nice gift cards for iTunes that I think I'll be putting to use. Thanks for playing, eMusic. We have some lovely parting gifts for you...